How To
6.Ensure the router firewall settings allow the access. A: Yes: Proceed to the next step. B: No:Pls check the following tips. If your router is set to block access or has a high firewall level, it may prevent the camera from connecting. Please disable the firewall temporarily, connect the camera, and then re-enable it.Please note that the setup methods for different routers can vary. In this case, we recommend reaching out to your router provider...
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5.Ensure you are not using a VPN on your mobile device.
A: Yes: Proceed to the next step.
B: No:Pls check the following tips.
Tip: Pls close the VPN or use another phone without VPN.
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4.Ensure your mobile device and ZUMIMALL camera are within the WiFi signal range of your WiFi router. A: Yes: Proceed to the next step. B: No:Pls check the following tips. During setup, we recommend placing your camera within 10-15 feet (3-4.5 meters)...
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3.Make sure you choose the correct WiFi network SSID (network name) and enter the right password. A: Yes: Proceed to the next step. B: No:Pls check the following tips. (a)Please delete the WIFI network on your phone and reconnect by entering the password again to confirm if the password is correct.(b)Please Input the right password without any space, and pls note the upper and lower case...
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2.Make sure you are connecting your ZUMIMALL device to a 2.4 GHz WiFi network and your phone or mobile device is connected to the same 2.4 Ghz network that you are trying to connect your camera to. (Except MA3 which is a 2.4G/5G dual band camera, other cameras do not support 5G）A: Yes: Proceed to the next step.
B: No:Pls click to check how to connect to 2.4ghz WIFI
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