1.First, Could the camera charged and power on? Please note that low battery conditions of the camera may cause connection failure.
A: Yes: Proceed to the next step.
B: No:Pls check the following tips.
(1)How to charge the camera: Pls use 5V/1A charger. The charging indicator will light on red when charging and blue when full charged.
(2)How to power on: Pls long press the power key ,then the work indicator will light on.
If you have other question about this step, pls contact to customer service with details.