My ZUMIMALL camera is offline; how can I troubleshoot it?

If your ZUMIMALL camera is offline, here are some troubleshooting steps you could try:

1.Check the power and connection: Ensure that the camera battery has sufficient power and the camera is on. 

2.Restart the camera: Sometimes a simple restart can resolve connectivity issues. Turn off the camera, wait for a few seconds, and then turn it back on.

3.Check your network connection: Verify that your Wi-Fi network is working properly. You can try connecting other devices to the same network to ensure it's not a network problem.

4.Move the camera closer to the router: If your camera is located far from the Wi-Fi router, it may have a weak signal. Try moving the camera closer to the router and see if it connects.

5.Reset the camera: If the above steps don't work, you can try resetting the camera to its factory settings. Refer to the camera's user manual or check the video in this link:

I hope these steps help you troubleshoot the issue with your ZUMIMALL camera. If you have any further questions or need additional assistance, please feel free to contact us by email and tell us which one you are not sure. 

Why my camera suddenly offline when it has sufficient power?

1.Is your camera too hot or too cold?
If your outdoor camera is too hot or cold, the camera shuts down temporarily until it reaches a safe operating temperature.

2.Is there Wi-Fi signal interference?
Environments with multiple Wi-Fi networks, Wi-Fi devices, or frequencies can cause signal interference.
If possible, minimize the number of networks, Wi-Fi devices, and transmitted frequencies in the area where you place your camera.
For help with adjusting Wi-Fi settings such as the channel for your router, check the instructions that came with your router or contact your internet service provider (ISP) if they installed your router.
Allow at least 6½ feet (2 meters) between each camera or ZUMIMALL camera to prevent Wi-Fi signals between the devices from interfering with each other.

3.It may be due to incompatibility between the APP and firmware.
Please upgrade the APP and firmware to the latest version for better performance. Please contact customer service and provide the SN number, and we will push the latest firmware for your camera.


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Meine zumimall überwachungskamera außen mit Akku hat ein Problem denn nach 6 Wochen ist der Akku leer. Obwohl der Akku vorher vollständig geladen war. Mit freundlichen Grüßen


Are the servers down? My camera stop working around 7:30p on October 31st, it’s still not working 😕. The is the first time this has happened. I’ve tried to restart, restarted the router for WiFi, and I have also done a factory reset. Nothing is working.


Are the servers down 10:53pm us time and none of my cameras are connected?

Amil Ortiz

My solar powered Zumimall camera is doing the same as Richie011919 and Gwen Butler. Camera will not reset, this is obviously a common issue with these cameras. Waste of my money to buy this brand, because they don’t seem to be resolving or interested in the quality of the product or service they provide.

L. Wood

I am having the same problem as Richie011919. Two of my cameras now have this problem. Offline, I try to reset, it does nothing at all and are unusable.


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