After confirm all above, pls try to connect the camera by following step by step
1.Open the app and select the Add ""+"" button
2.Choose a different product category (How to choose)
3. The app will choose the 2.4 WIFI which your phone had connected,pls enter the right password.
4.Turn on your camera, long press ""reset"" button, till you hear the sound of ""boogu"", and the indicator light flash red slowly. This means the reset is successful.
5.Scan the QR code
6.Waiting for a connection
If still cann't connect, pls provide your order number and the SN number of camera to us.
We will apply a solution for you.