How do I connect my mobile device to a 2.4 GHz Wi-Fi network to set up my ZUMIMALL camera?

If you are connecting an ZUMIMALL camera directly to a Wi-Fi router, you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers broadcast Wi-Fi networks in both 2.4 GHz and 5 GHz bands. ZUMIMALL Camera Only Support to 2.4 GHz Wi-Fi network. This means that you must first connect your mobile device to your 2.4 GHz Wi-Fi network, then connect your ZUMIMALL camera to that same 2.4 GHz Wi-Fi network during the setup process in the ZUMIMALL App.

Find your 2.4 GHz Wi-Fi network

When connecting your mobile device and ZUMIMALL device to a Wi-Fi network, ensure that you select the SSID that indicates it is a 2.4 GHz network. This is typically indicated by a 2, 2.4, or 2G at the end of the SSID.

If you have both 2.4 GHz and 5 GHz Wi-Fi networks:

• Your 2.4 GHz network name or SSID might have a 2, 2.4, or 2G at the end.
• Your 5 GHz network name or SSID might have a 5 or 5G at the end.

Some Wi-Fi routers have only one Wi-Fi network name that is used for both 2.4 GHz and 5 GHz Wi-Fi bands. If you’re having trouble connecting and your Wi-Fi network name doesn’t indicate whether it’s 2.4 GHz or 5 GHz, read the Troubleshooting section in this article.

Connect to your 2.4 GHz network

To connect your Android device to a 2.4 GHz network:

     1.Open the Settings app for your Android device.

2. Tap Connections.
3. Tap Wi-Fi.
4. To see available networks, tap the Wi-Fi switch to On.
5. Select a 2.4 GHz Wi-Fi network.

This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.

4. If prompted, enter the password for the network.

When your device is connected to the Wi-Fi network, the word Connected appears under the network name.

Troubleshooting

If your Wi-Fi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz:

• Try opening your router settings, and look for a 2.4 GHz Wi-Fi network that your mobile device can connect to. If you need help with this, contact your router manufacturer.
• Contact your Internet Service Provider (ISP), and ask for help connecting your mobile device to a 2.4 GHz Wi-Fi network.

If your router uses the same Wi-Fi network name or SSID for both 2.4 GHz and 5 GHz Wi-Fi bands:

• Routers can use the same network name or SSID to broadcast both 2.4 GHz and 5 GHz Wi-Fi networks. If your mobile device is connected to a mesh network, your ZUMIMALL device will not be able to connect to the 2.4 GHz band.
• For networks that have the same SSID for 2.4/5 GHz: Try temporarily disabling 5 GHz in the router settings.
• For Mesh systems: If you are having difficulty connecting, try temporarily turning off the access points, and connect the camera to the main router first. Once installation is complete, power on the access points again.

If your ZUMIMALL device still isn’t found during setup:

• Ensure that you entered the correct SSID and password in the ZUMIMALL Secure App during the setup process.
• Note: The SSID is case sensitive. Ensure that it is EXACTLY correct when you enter it in the ZUMIMALL App.
• Ensure that your mobile device is NOT connected to a VPN.
• Ensure that auto join settings are turned off on your mobile device.
• Ensure that Wi-Fi Assist and Adaptive Wi-Fi features are turned off on your mobile device.