Troubleshooting &FAQS
My camera view is upside down, how to solve this problem?
For this problem, you could adjust it in the settings of the app:
1. Click Image Settings
2. Turn off screen flip
How to charge the camera? Where is the power button and reset button?
Because the camera usually comes with a waterproof silicone rubber. Please find it on the camera, open the rubber, and then you...
Why isn't my camera sending alerts/recording/detecting anything?
1. Please try playing the live stream to see if it's smooth. Also, check the WIFI signal strength in Device Information. A...
What should I do if my camera won't reset?
Here are some important points to note during the reset process: 1. Charge it Up: Make sure your camera is fully charged...
What should I do if my camera can't scan the code in the app?
The camera only will scan the code when reset condition. To scan a QR code with your device, please follow these steps:...
What could I do if the camera does not hold a charge?
1. Poor Wi-Fi signal: A weak Wi-Fi signal can cause the camera to consume more power to maintain the connection. Please go...
How to connect the camera with O-Kam pro app?
Video:How to connect: https://www.youtube.com/watch?v=L9Pc34vTUBsHow to reset: https://www.youtube.com/watch?v=JmvzTm8hsgE1.Pull out the silicone plug on the back of the camera.2.Power on the camera: Flip the...
Why isn't the camera powering on when plugged in? （Plug-in Camera)
1.Pls try to change the adapter. 2.Pls try to change the outlet. 3.If it's still not working, please reach out to our...
Video Instruction
ZUMIMALL-Youtube homepage link：https://www.youtube.com/@zumimall TieJus-Youtube homepage link：https://www.youtube.com/@TieJus MUBILIFE-Youtube homepage link：https://www.youtube.com/@mubilife Connection Video Instruction:(The camera needs to be in reset mode before scanning the code.)ZUMIMALL...
How to share my camera with my family and friends?
Instruction Video: https://youtu.be/FRMRmC3-Veg Both of your phones need to install APP. Then log in to different accounts.Note that it can only be shared with the same country account. Then you could follow the next steps. Main account:1.Click " Device Share"2.Click " Add"3.Scan QR Code of the shared account or enter the shared account. Shared account:1.Click the account information on "ME" Page2.Check the account 3.Check the My QR Code Then, a pop-up...
How to cancel the automatic payment and apply a refund?
Cancel the Subscription: 1.Paypal: To cancel automatic payments on PayPal, go to your account settings, select “financial information,” then click “manage automatic payments.” Find the active payments you want to stop and click “cancel.” You can also update your payment method for certain automatic payments.You could check the video in this link:https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240 2.Apple Pay: Please check the steps in this linkhttps://support.apple.com/en-us/118428#:~:text=Click%20Account%20Settings.,Click%20Cancel%20Subscription. 3.Goolge Pay: To...
What could I do if the camera's white light isn't working?
If your camera's white light isn't functioning, follow these steps to identify and resolve the issue.Step 1: Check Basic ConnectionsEnsure that the...