Troubleshooting &FAQS
What could I do if the camera's PTZ cannot rotate?
If your camera PTZ is unable to rotate, try these steps:1. Please tap on the PTZ Correction feature in the app to...
What could I do if the camera could not be charged?
If your camera won't charge, try these steps:1. Check Power Source: Ensure your adapter, outlet, and USB cable are working. Try plugging...
What could I do if the camera could not be powered on?
1. Please check if the camera can be charged and ensure it's fully charged.Note: The charging indicator lights up when charging successfully....
How to connect to Google Assistant/Amazon Echo?
Thank you for reading. If you need to connect Google Assistant or Amazon Echo, you can find the corresponding tutorials in the...
How to connect to the new WIFI?
If you change to a new wifi, wifi extender or new password, you need to reset and re-add the camera.You could check the connect steps in the videos in this link, reset the camera and add it again.https://www.zumimall.com/blogs/news/how-to-reset-and-connect-the-camera-new
Please note that some of the camera models supports only 2.4GHz WiFi. They do not support 5GHz WiFi or Mesh WiFi systems.
If still not work, pls email to the customer service. Email: support@zumimall.com
Why can't I receive message notifications after I exit the app?
For IOS Phone:1.Please enable the relevant settings in the app.*Camera Settings→ Open Receive Alert Notifications*Me→Settings→ Open ln-App Alert Sound. 2.Enable relevant notification...
How do I add the camera MAC to the router's whitelist?
1.Find the login website, username, and password on the sticker attached to the router body. The password might have been changed during...
How to disable the router firewall?
1.Find the login website, username, and password on the sticker attached to the router body. The password might have been changed during...
How to know the WIFI security protocols and change it?
You can check the Wi-Fi security protocol on your Android phone. iOS devices don't support checking the security protocol of connected Wi-Fi...
How to close the 5G WIFI on my router?
1.Find the login website, username, and password on the sticker attached to the router body. The password might have been changed during...
MA3 How can I set the recording mode I need?
1.Need only 24/7 recording. No Motion Detection. TF Record Settings→Recording Mode→24h Recording Monitoring Function→Motion Detection→OFF 2.Need Only Motion Detection TF Record Settings→Recording...
What should I do if I fail to connect the camera for the first time or to a new WIFI/router?
If you are having trouble connecting your camera to Wi-Fi for the first time or to a new Wi-Fi network, follow these...