Shipping & Delivery Policy

  • Shipping Information

    Read the shipping information of ZUMIMALL carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms and risks are.

  • Where We Ship & Shipping From

    Orders placed on ZUMIMALL official website can be shipped from our three localized warehouses based on your destination country:

Shipping From Shipping To Estimated Delivery Time
the United States the United States 2-7 Business Days
(Remote areas: 7-30 Business Days)
Germany All European Union Countries 2-7 Business Days
China All Countries & Regions 7-15 Business Days

Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.
Any delivery date given by us is our best estimate only, and ZUMIMALL cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.

Shipping Fees & Methods:

1. Shipping from US Warehouse (to US domestic) & DE Warehouse (to EU countries)

Customers can choose from three shipping methods when ordering from our US or Germany warehouses:

  • Flat Rate:
    - For order price $0 - $29.00, charge $2.99
    - For order price $29.01 - $98.99, charge $4.99
    - For order price $99.00 and above, Free shipping
  • USPS: Automatically calculated at checkout based on total product weight.
  • UPS: Automatically calculated at checkout based on total product weight.

2. Shipping from China Warehouse (to Worldwide)

  • All Shipping Methods: Automatically calculated at checkout based on total product weight rules.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at shopify@zumimall.com.