Troubleshooting &FAQS
Troubleshooting for Connection Problem -Power on(1)
1.First, Could the camera charged and power on? Please note that low battery conditions of the camera may cause connection failure. A: Yes:...
What camera type should I choose when add the camera to ZUMIMALL app?
1.F5: Battery Camera 2.X1: Battery Camera 3.X2: Battery Camera 4.GQ2:Power Plug Camera-Smart Camera(WIFI) 5.J7: Smart...
How to troubleshooting when ZUMIMALL is unable to connect to your WIFI?
Pls check the following tips: 1.Make Sure that you are choosing the right camera type when you add the camera. A:Yes, I...
My ZUMIMALL camera is offline; how can I troubleshoot it?
If your ZUMIMALL camera is offline, here are some troubleshooting steps you could try: 1.Check the power and connection: Ensure that the camera...
How to reset and connect the camera?
1.F5 Reset Video: https://youtu.be/dScdSfRPAaQConnection Video: https://youtu.be/iDo0Q53m4FQ 2.X1 Reset Video: https://youtu.be/kgLRIxwaDfI Connection Video: https://youtu.be/4hLX0r6UYE 3.X2 Reset Video: https://youtu.be/UQz6opdDNpM Connection...
How do I connect my mobile device to a 2.4 GHz Wi-Fi network to set up my ZUMIMALL camera?
If you are connecting an ZUMIMALL camera directly to a Wi-Fi router, you must connect your mobile device to your router’s 2.4...