1.Pls try to change the adapter.
2.Pls try to change the outlet.
3.If it's still not working, please reach out to our customer service. Kindly inform them that you've tried replacing the adapter and outlet, but it's still not functioning. Please provide your order details, camera serial number, and a video demonstrating the issue. This will help our customer service team expedite the process of arranging a solution for you.
Customer Service e-mail :(Send to one of them):
customer@zumimall.com
support@zumimall.com
service@zumimall.com