Troubleshooting &FAQS
How to connect the camera to O-Kam pro app?
Video:How to connect: https://www.youtube.com/watch?v=L9Pc34vTUBsHow to reset: https://www.youtube.com/watch?v=JmvzTm8hsgE1.Pull out the silicone plug on the back of the camera.2.Power on the camera: Flip...
Smart Surveillance Cameras: Key Factors to Consider in the Selection
Abstract: With the continuous advancement of technology, smart surveillance cameras have become an essential part of home security, providing reliable protection. This...
GX2K 2K 36° PTZ Solar-Powered Wireless Security Camera - Intelligent Guardian for Your Home
Dear friends, I would like to introduce a thoughtful and intelligent security product to you — the GX2K 2K PTZ solar-powered wireless...
Safeguarding Your Home with ZUMIMALL Home Security Cameras
In today's world, ensuring the safety and security of our homes has become increasingly important. ZUMIMALL, a renowned brand in home security...
How do I adjust ZUMIMALL video recording length?
Select the camera Tap Settings Tap Alarm Management Tap Motion Detection Choose the Recording Time Note: Choose Performance Mode could have longer recording...
How can I disable the automatic white light function?
Pls close the White Light Warning by following Steps.
1.Click Alarm Management
2.Click “Audio warning and strobe light"
3. Close " Audio warning and strobe light"
Pls close choose “Black and White Night Vision" by following steps
1.Click" Image Settings"
2.Full Color Mode
3.Choose " Black and White Night Vision"
Troubleshooting for Connection Problem - Try to connect(7)
After confirm all above, pls try to connect the camera by following step by step1.Open the app and select the Add ""+""...
Troubleshooting for Connection Problem -Router firewall settings(6)
6.Ensure the router firewall settings allow the access. A: Yes: Proceed to the next step. B: No:Pls check the following tips. If your router is set to block access or has a high firewall level, it may prevent the camera from connecting. Please disable the firewall temporarily, connect the camera, and then re-enable it.Please note that the...
Troubleshooting for Connection Problem -Close VPN(5)
5.Ensure you are not using a VPN on your mobile device. A: Yes: Proceed to the next step. B: No:Pls check the following tips. ...
Troubleshooting for Connection Problem -WiFi signal range(4)
4.Ensure your mobile device and ZUMIMALL camera are within the WiFi signal range of your WiFi router. A: Yes: Proceed to the next...
Troubleshooting for Connection Problem -Right WIFI password(3)
3.Make sure you choose the correct WiFi network SSID (network name) and enter the right password. A: Yes: Proceed to the next step. B: No:Pls...
Troubleshooting for Connection Problem -2.4ghz WIFI(2)
2.Make sure you are connecting your ZUMIMALL device to a 2.4 GHz WiFi network and your phone or mobile device is connected to the same 2.4 Ghz network that you are trying to connect your camera to. (Except MA3 which is a 2.4G/5G dual band camera, other cameras do not support 5G）A: Yes: Proceed to the next...